Assistant Community Director

What your day to day might look like:

• Collects and secures rental payments
• Scans daily bank deposits and verifies the accuracy of those deposits
• Assists Community Director with daily rate approvals in Yieldstar
• Inputs daily activity transactions in Yardi and clears any outstanding validations
• Prepares accounting records and reports, including deposit accounting and monthly close out
• Verifies accuracy of move-outs for integration with rental collection company.
• Delivers late rent letters and notices to vacate, and personally contacts all residents who have unpaid/owed rent daily
• Responsible for bad debt collection until no longer applicable
• Assists in eviction process and follows orderly and timely policies for local municipalities
• Enters activity into YARDI in relation to the daily, weekly & monthly checklists – Enters Skip Watch information (if applicable)
• Assists Community Director with Apartment Ratings responses
• Assists team in achieving positive SatisFact scores
• Assists with leasing duties, including showing apartments and preparing leases via E-signature if applicable
• Maintains organized community office files
• Maintains working knowledge of laws, rules, and regulations concerning apartment leasing and management, i.e. Fair Housing, collections, evictions, towing and pool enclosures
• Prepares accurate and complete reports in a timely manner
• Handles or assists in the receiving, recording, preparation and follow-up of work orders to facilitate residents’ service requests
• Assists in the inspections of vacant apartments and takes appropriate action to prepare them for market-ready status
• Promotes resident retention by assisting with the renewal program
• Performs periodic inspection of common areas, including balcony/patio inspections
• Reports any observed maintenance problem(s)
• Must assist in planning and preparation of resident functions
• Must stay informed and comply with all policies and procedures as outline in the operations manual
• Must adhere to and comply with company safety policies and rules and utilize safety equipment as required
• Assumes duties of Community Director, as directed
• Must always be courteous and helpful to residents, prospective residents and co-workers
• Must have reliable transportation in order to attend meetings, purchase and pick up supplies
• Must have mode of communication in which to be contacted at home and to respond in cases of emergency
• Must be available for overtime, weekend, holiday and evening work
• Must be willing to be assigned to other Highmark communities, as needed
• Performs other duties as assigned by Community Director
• Travel and overnight stays may be required

We’re looking for you if:

• Interested in the above
• You have leadership and team-building skills
• Excellent mathematical skills (high school level)
• You strive for excellence

Some things we can’t live without:

• High school diploma or equivalent
• Mathematical skills (high school level) in order to calculate pro-rations, bank deposits, etc.
• Excellent verbal and written communication skills
• Proficience in Microsoft Office (Word & Excel), Outlook and internet
• Apartment management experience preferred
• Strong proficiency in property management software (preferably Yardi)
• Leadership and team-building skills
• Valid driver’s license